TROUBLESHOOTING
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No Video Feed from CCTV Camera
Possible Causes:
- Power supply issues.
- Faulty camera connections.
- Camera or cable damage.
Poor Video Quality
Possible Causes:
- Low camera resolution settings.
- Dirty or foggy camera lens.
- Inadequate lighting conditions.
Troubleshooting Steps:
- Adjust camera resolution settings.
- Clean the camera lens.
- Improve lighting conditions in the area.
Camera Image is Too Bright or Too Dark
Possible Causes:
- Incorrect camera exposure settings.
- Glare from nearby lights.
- Insufficient lighting.
Troubleshooting Steps:
- Adjust camera exposure settings.
- Use anti-glare accessories.
- Add additional lighting if necessary.
Remote Viewing Not Working
Possible Causes:
- Network issues.
- Incorrect port forwarding settings.
- Issues with mobile app or software.
Troubleshooting Steps:
- Check the network connection.
- Verify port forwarding settings.
- Update or reinstall the mobile app or software.
Camera IR LEDs Not Working at Night
Possible Causes:
- Faulty IR LEDs.
- Power supply issues.
- IR-cut filter malfunction.
Troubleshooting Steps:
- Test the camera in a dark environment.
- Check power supply to the camera.
- Inspect the IR-cut filter for damage.
DVR/NVR Not Recording
Possible Causes:
- Insufficient storage space.
- Corrupted hard drive.
- DVR/NVR settings.
Troubleshooting Steps:
- Check available storage space.
- Test the hard drive and replace if necessary.
- Review DVR/NVR recording settings
Intermittent Signal Loss
Possible Causes:
- Cable damage.
- Interference from other electronic devices.
- Power supply issues.
Troubleshooting Steps:
- Replace damaged cables.
- Move electronic devices away from camera cables.
- Verify stable power supply to the camera.
Camera PTZ (Pan-Tilt-Zoom) Not Responding
Possible Causes:
- Mechanical issues.
- Wiring problems.
- Controller or software malfunction.
Troubleshooting Steps:
- Inspect mechanical components for damage.
- Check wiring connections.
- Test with an alternate controller or software.