Crystal Vision Support


How to fix unstable camera connection

The unstable camera connection is normally due to the distance (out of range) or signal interference.

How to fix unstable camera connection

  1. Check to make sure the antennas are screwed in all the way
    2. Clean the Attachment Point
    Make sure the attachment point is clean
    Tightly screw in the antenna
    Tightly screw in the antenna all the way
  2. Point the antenna straigt up or down for best signal rate.
    3. Not recommended antenna position
    Not recommended antenna position
    Antenna in good up position
    Antenna in good up position
    Antenna in good down position
    Antenna in good down position
  3. Make sure the cameras are not located next to metal objects, which can reduce the signal rate.
  4. Check and see if the NVR system is located too close to the internet router. If the NVR system is located to close to the internet router (side by side or top of the NVR system) can interfere with the signal reducing the signal rate.
    5. Antenna in good down position
    Too close to the system and this may interfere.
    Antenna in good down position
    The system should not be too close to the internet router.
  5. In case of the signal interference you can change the WiFi channel within the NVR system, so the NVR signal will be running on the different channel to reduce the interference.

    To change the WiFi channel, please go to ‘System setup > Network setup > WiFi setup’. From the WiFi setup change the ‘Wifi channel’ to higher ’11’ and click ‘Apply’ to save the setting. (In case your internet router is running on the high WiFi channel, please change it to lower channel)

    6. Change WiFi Channel
    Change WiFi Channel

How to guides / How to fix unstable camera connection