Crystal Vision Support


How to sync camera – Gen.1

Pre-Check List

Wired Sync Connection Diagram
Wired Sync Connection Diagram
  1. Please connect the power to the system and the camera.
  2. Make sure both devices have power and turned on.
  3. Have the system and the camera close to each other.
  4. Perform the firmware version check and follow the proper steps.

Firmware Version Check

System Info Screen
System Info Screen
  1. Bring up the menu on the system by clicking right mouse button.
  2. Navigate the menu and go to: System setup > System > System info > S/W version
  3. S/W version is your system firmware version.
  4. If your firmware is below 2.8.5.1: Follow this
    If your firmware is 2.8.5.1 and above: Follow this

Firmware Version Below 2.8.5.1

Video Manage Screen
Video Manage Screen
  1. Power on the NVR system & the camera and connect the camera directly to the NVR system using the Ethernet cable.
  2. From the NVR system go to ‘Video manage’ and click ‘Refresh’ to search for the connected camera. Once the refresh is done you should be able to see ‘IP cam’ on the top chart.
  3. Click ‘Match code’ > ‘Yes’ to sync the camera to the system.
  4. When Match code is finished, the camera should move to the bottom chart with IP address starting with 172.
  5. Now unplug the Ethernet cable to check the camera is working wirelessly and click ‘OK’ to save & exit ‘Video manage’.
    6. If there is no available space for the camera, please make sure to delete the camera from the bottom chart before adding a new camera.

Firmware Version 2.8.5.1 and Above

Video Manage Screen
Video Manage Screen
  1. Power on the NVR system & the camera and connect the camera directly to the NVR system using the Ethernet cable.
  2. From the NVR system go to ‘Video manage’ and click ‘Refresh’ to search for the connected camera. Once the refresh is done you should be able to see ‘IP cam’ on the top chart.
  3. Click ‘Match code’ and wait while the system automatically searches & add the camera to the system.
  4. When the camera has been sync to the system click ‘Exit’ to close the ‘match code’.
  5. When Match code is finished, the camera should move to the bottom chart with IP address starting with 172.
  6. Now unplug the Ethernet cable to check the camera is working wirelessly and click ‘OK’ to save & exit ‘Video manage’.
    7. If there is no available space for the camera, please make sure to delete the camera from the bottom chart before adding a new camera.

How to guides / How to sync camera – Gen.1